Policy for working with your data

 

Balavior s.r.o.

with registered office at Teplická 284/12, Prague 9, 190 00

identification number: 04094051

VAT number: CZ04094051

We are a legal entity, operating on the basis of a trade license, viz. Business terms

We operate an e-shop on the website www.herbshelp.eu, www.herbshelp.cz

We process some personal data for the sale of goods and the operation of our website.

 

The processing of personal data is regulated in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on repeal of Directive 95/46/EC (General Data Protection Regulation) ("GDPR")

 

I. Processing of personal data

A. Processing of personal data when using the contact form

If you inquire about our products and services, we will work with your contact details that you provide us, mainly through the inquiry form. They are: first name, last name, email.

For what reason?

We will contact you through them for further arrangements regarding the sale of goods.

On what legal basis?

This is processing based on Article 6 paragraph 1 letter b) GDPR – contract negotiation, or implementation of measures prior to the conclusion of the contract at your request.

How long will we process personal data?

If we do not establish further cooperation, we will process your data no longer than 1 month after our last communication.

 

B. Processing of personal data in case of purchase

If you buy from us, we will work with the data you fill in for us. It is mainly invoicing data: name, surname, address, email and phone number.

For what reason?

We need to process your personal data to fulfill our contract - to deliver our goods to you. We will also communicate with you via the contact details regarding the status of your order, possibly regarding complaints or your questions.

We will continue to process personal data to fulfill our obligations arising from the law (mainly for accounting and tax purposes, possibly for processing complaints and others).

On what legal basis do we process personal data?

This is processing based on Article 6 paragraph 1 letter b) GDPR – fulfillment of the contract and Article 6 paragraph 1 letter c) GDPR – fulfillment of our legal obligation.

How long will we process personal data?

During the performance of our service and then 1 month after the last provision of such service or delivery of goods.

 

C. Newsletters (commercial communications)

If you are a shopping customer and you did not opt us out at the time of purchase, we will use your email address to send our newsletters.

On what legal basis?

This is allowed by § 7 paragraph 3 of Act No. 480/2004 Coll., on certain information society services, if you did not prohibit us from doing so during the purchase.

How long will we process personal data?

5 years since your last purchase. You can unsubscribe from the newsletter at any time via e-mail or contact us by e-mail: info@energyuzdravuje.cz

II. Who will access the data?

Your data will remain with us. Nevertheless, some companies or other persons work for us and get access to the data because they help us run our e-shop. They are:

operator of the e-shop platform Shopify and Engagebay
companies involved in the shipment of goods (Zasilkovna, Czech Post)
companies participating in payment forwarding (FIO banka, Shopify Pay)
e-mailing service provider (Shopify)

Your personal data may further reach theseto other entities:

FÚ Prague 9

We process personal data only on the territory of the European Union.

III. What else you should know

We do not have an appointed personal data protection officer in our company.

Our company does not make decisions based on automatic processing or profiling.

If you have any questions about personal data, please contact us at info@balavior.eu or call +420 608 784 951

IV. Use of cookies

Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

Cookies perform various tasks, for example enabling efficient navigation between web pages, remembering your preferences and overall improving the user experience. They can also ensure that the advertisements displayed online are better tailored to you and your interests.

 

We use the following cookies on the website:

Essential cookies: they are required for the operation of the website, for example, they allow you to log in to secure parts of the website and other basic functionality of the website. This category of cookies cannot be disabled.
Analytical/statistical cookies: for example, they allow us to recognize and determine the number of visitors and to monitor how our visitors use the website. They help us improve the way the site works, for example by making it easier for users to find what they're looking for. We only run these files with your prior consent.
Advertising cookies: used to track preferences and allow you to display advertising and other content that best matches your interest and online behavior. We only run these files with your prior consent.

Please note that third parties (including e.g. external service providers) may also use cookies and/or access data collected by cookies on the website.

 

Used cookies:

Technical name - Google Analytics

Publisher - Google

Purpose of cookie description - Access statistics

Duration - Permanent

You can find more information about cookies and their current list via individual internet browsers, most often in the Developer Tools item.

Consent can be expressed through a checkbox contained in the so-called cookie bar. You can subsequently refuse cookies in the settings of your internet browser, or set the use of only some of them.

You can find more information about managing cookies in individual browsers at the following links:

Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox - https://support.mozilla.org/cs/kb/allowing-zakazani-cookies
Safari - https://support.apple.com/cs-cz/guide/safari /sfri11471/mac
Opera - https://help.opera.com/cs/latest/security-and-privacy/

Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

V. Your rights in connection with the processing of personal data

The GDPR regulation gives you, among other things, the right to contact us and ask for information about what personal data we process, to request access to this data from us and to have it updated or corrected, or to request restriction of processing, you can request a copy of the processed personal data, request us to delete personal data in certain situations and in certain cases you have the right to their portability. You can object to processing based on legitimate interest.

 

If you think that we are not handling the data correctly, you have the right to file a complaint with the Office for Personal Data Protection, or contact theoud.

 

These terms are effective from 04/01/2024